What is BPM?
You can define BPM (Business Processes Management) as a disciplined approach oriented to business processes, but making an integral approach between processes, people and information technologies.
BPM seeks to identify, design, execute, document, monitor, control and measure the business processes that an organization implements. The approach contemplates both manual and automated processes and is not oriented to a software implementation only.
Depending on the use of the approach and its application, BPM can be seen as a methodology, as a strategic tool or as a set of technological tools.